Contact us

Our complaints ratio is just 0.11%, an industry low, meaning that less than one per cent of our customers encounter a problem when booking travel add-ons with Holiday Extras.

If you do feel unhappy with the service you have received from Holiday Extras, please contact us immediately in writing at:

Customer Relations Department
FREEPOST NATE1280
Holiday Extras
Ashford Road
Newingreen
Hythe
Kent
CT21 4JF

Alternatively, email us at customerrelations@holidayextras.com. (Please note - this is not an easyJet email and we are unable to help you with any flight related enquiries)

You can also lodge a complaint by phoning 0871 360 2318. (Please note - this is not an easyJet number and we are unable to help you with any flight related enquiries)

We will acknowledge your complaint within one working day and respond to you within 14 working days. Everything will be done to resolve your problem in a fair and reasonable manner.